About the training 

Quality assurance and standards provide guidance on principles, methods, and best practices for organizations to strive for excellence. As a leadership practice that has a positive impact on the entire organization. Quality management helps to build effective leaders allowing them to develop truly committed employees with high morale and improved performance, providing employees with opportunities for participation, problem solving, and teamwork, it creates a level of motivation within each employee.

This Quality Assurance and standards training course is designed to develop the delegates’ skills in quality assurance and standards and give them the best practices they require to implement different types of quality programmes, including Total Quality Management (TQM), within their organization. Quality assurance and standards are integral components of a quality management system that ensure that the product or service being delivered meets the customer’s expectations.

Course Objectives

At the end of the training it is expected that participants will:

• Identify useful quality improvement techniques for continual improvement
• An increased appreciation for their role in helping their organisation achieve improved quality management, assurance, and control
• Up-to-date techniques and methods to help them provide Total Quality Management for continual improvement
• Enhanced leadership and team-building skills required to excel in their career
• Develop measuring and improvement processes for quality assurance and control
• Improved active listening and questioning skills to enhance communication effectiveness
• Understand the impact of leadership to support quality management systems
• Increased problem solving and critical thinking skills
• An understanding of which business improvement techniques are applicable in given situations

Organisational Impact

There will be enhanced Organisational Performance as a result of:

• Improved Quality Assurance and Control Processes and techniques
• A shared organizational vision for promoting Total Quality Management
• Improved intra/interdepartmental communications effectiveness
• Achieve Employee Morale and Cooperation
• Increased Profitability and Efficiency
• Enhanced Planning, Quality Assurance, and Quality Control Measures
• Develop Leadership and Team-building Skills

Who should attend?

Quality Assurance and Quality Management Managers and Staff, Department Managers, Team Supervisors, Human Resource Managers, Training Managers, Quality Assurance Managers, Quality Control specialists, Operations Managers, Production Managers, Process Improvement Teams, Compliance Officers, Regulatory Affairs Specialist, Regulatory Affairs Professionals, Manufacturing Supervisors, Laboratory Technicians, Engineers (Design, Development, and Test) Supply Chain Managers, Procurement Professionals, Contract Manufacturers and Customer Service Professionals.