Why should you attend?                                                                                            

Effective debt collection and credit control are crucial for the financial health of any organization. This workshop will impart skills to help businesses minimize debts and improve profits. It is designed to equip professionals with the necessary skills and strategies to manage and recover outstanding debts, negotiate with debtors, and implement robust credit control measures. In today’s tough economic environment, where businesses face increasing challenges in maintaining cash flow, mastering these skills is essential to ensuring business sustainability and growth. The course is tailored to provide participants with practical knowledge that can be immediately applied in their roles, enhancing their ability to manage debt and credit effectively. Throughout this transformative journey, participants will learn how to assess credit risk, develop effective debt collection strategies, and negotiate payment terms that are favorable to their organization while maintaining positive relationships with clients.

Course Methodology

Live face-to-face classroom training through presentation, pre-test, videos, group discussions and presentations.

Course Objectives

At the end of the training it is expected that participants will:

• Understanding of debt collection and credit control
• Understanding the impact of effective debt collection and credit control on cash flow and profitability
• Learn how to assess and manage credit risk
• Causes of delinquencies (external & internal factors) and implementing preventative measures to avoid future delinquencies
• Understanding the principle and practices of effective debt collection
• Discover ways of collecting background information that will lead to quality debt collection strategies
• Learn techniques of managing and prioritizing outstanding debts
• Develop strategies for negotiating with creditors and establish repayment plans
• Learn communication techniques for handling difficult debtors
• Confidently use a phone script to handle overdue invoice calls and address common customer questions
• Understanding the legal and regulatory aspect of debt collection
• Learn how to monitor and evaluate performance against established benchmarks

Who should attend?

This training course is targeted at Chief Finance Officers, Credit Managers, Account Managers, Sales Managers, Credit Supervisors, Accountants, Credit Controllers, Sales Officers, Debt Collectors, Recoveries Officers, Loan Officers, Entrepreneurs etc.